Smarter Systems. Grounded AI. Built Around Your People.

We help Canadian businesses modernize operations and apply AI—ethically, strategically, and with zero fluff. From workflows to forecasting, we connect the dots between your team’s real work and today’s best tools.

Smarter Systems. Grounded AI. Built Around Your People.

We help Canadian businesses modernize operations and apply AI—ethically, strategically, and with zero fluff. From workflows to forecasting, we connect the dots between your team’s real work and today’s best tools.

Smarter Systems. Grounded AI. Built Around Your People.

We help Canadian businesses modernize operations and apply AI—ethically, strategically, and with zero fluff. From workflows to forecasting, we connect the dots between your team’s real work and today’s best tools.

Smart Scheduler Assist

Vehicle routing, staff scheduling, and task management in one connected view. Less back-and-forth. Smarter decisions.

AI Adoption by Design

You’ve added an AI tool—but people aren’t using it. This sprint aligns the rollout with how your team actually works.

AI Roadmap for Small Teams

Curious where AI fits in? This package maps what makes sense for your business and what to ignore. No fluff, just clarity.

CRM Light Setup Sprint

Your follow-up system shouldn’t live in sticky notes. This sprint sets up a simple CRM that tracks clients, jobs, and tasks—ready to scale with you.

Team AI Uplift

Not just “training”—this is a mindset shift. We help your team understand and engage with AI in ways that feel practical and non-threatening.

Job Flow Automation Sprint

Still running jobs off spreadsheets and whiteboards? We’ll redesign your workflow into a semi-automated system that reduces chaos and gives you back time.

Custom AI Pilot

Have a big idea? We’ll help you bring it to life—with clear scoping, smart prototypes, and built-in ethical checks.

Ethical AI Deep Dive

Worried about risks? This session gives your leadership team a shared language and ethical grounding—before AI decisions spiral.

UX Discovery Starter

Want to build the right thing, not just the shiny thing? We start with your users—their needs, pain points, and realities.

Smart Scheduler Assist

Vehicle routing, staff scheduling, and task management in one connected view. Less back-and-forth. Smarter decisions.

AI Adoption by Design

You’ve added an AI tool—but people aren’t using it. This sprint aligns the rollout with how your team actually works.

AI Roadmap for Small Teams

Curious where AI fits in? This package maps what makes sense for your business and what to ignore. No fluff, just clarity.

CRM Light Setup Sprint

Your follow-up system shouldn’t live in sticky notes. This sprint sets up a simple CRM that tracks clients, jobs, and tasks—ready to scale with you.

Team AI Uplift

Not just “training”—this is a mindset shift. We help your team understand and engage with AI in ways that feel practical and non-threatening.

Job Flow Automation Sprint

Still running jobs off spreadsheets and whiteboards? We’ll redesign your workflow into a semi-automated system that reduces chaos and gives you back time.

Custom AI Pilot

Have a big idea? We’ll help you bring it to life—with clear scoping, smart prototypes, and built-in ethical checks.

Ethical AI Deep Dive

Worried about risks? This session gives your leadership team a shared language and ethical grounding—before AI decisions spiral.

UX Discovery Starter

Want to build the right thing, not just the shiny thing? We start with your users—their needs, pain points, and realities.

Smart Scheduler Assist

Vehicle routing, staff scheduling, and task management in one connected view. Less back-and-forth. Smarter decisions.

AI Adoption by Design

You’ve added an AI tool—but people aren’t using it. This sprint aligns the rollout with how your team actually works.

AI Roadmap for Small Teams

Curious where AI fits in? This package maps what makes sense for your business and what to ignore. No fluff, just clarity.

CRM Light Setup Sprint

Your follow-up system shouldn’t live in sticky notes. This sprint sets up a simple CRM that tracks clients, jobs, and tasks—ready to scale with you.

Team AI Uplift

Not just “training”—this is a mindset shift. We help your team understand and engage with AI in ways that feel practical and non-threatening.

Job Flow Automation Sprint

Still running jobs off spreadsheets and whiteboards? We’ll redesign your workflow into a semi-automated system that reduces chaos and gives you back time.

Custom AI Pilot

Have a big idea? We’ll help you bring it to life—with clear scoping, smart prototypes, and built-in ethical checks.

Ethical AI Deep Dive

Worried about risks? This session gives your leadership team a shared language and ethical grounding—before AI decisions spiral.

UX Discovery Starter

Want to build the right thing, not just the shiny thing? We start with your users—their needs, pain points, and realities.

From Zapier to Watsonx: Tools I Work With

Whether it's no-code automation or custom-built neural networks, I turn AI concepts into practical tools using platforms like Microsoft Power Platform, Hugging Face, and Watsonx.

The goal? Translate complexity into value.

Lab

Testimonials & Recognition

Testimonials & Recognition

Endorsements from UX, AI & Business Leaders


Helen Romano

Head of IBM iX

Bernadette is an exceptional UX/UI researcher and designer. Her strategic insights and design expertise consistently delivered impactful solutions, making her highly sought after by clients and product teams alike.

Ranvir Malik

Senior Managing Consultant

IBM Canada

You are outstanding—you make a difference. Your unselfish support introduced us to the Mural universe, leading to transformative collaboration.


TD CCaaS Genesys Integration

Uddipana Baishya

Senior Design Researcher

TD Invent

Bernadette, your blend of skills is truly impressive. Managing repository design, development, testing, and debugging as a one-woman team was remarkable. You handled a heavy workload under tight deadlines with composure and adaptability, always eager for feedback and continuous improvement.


TD UX Research Repository

Bernadette, your blend of skills is truly impressive. Managing repository design, development, testing, and debugging as a one-woman team was remarkable. You handled a heavy workload under tight deadlines with composure and adaptability, always eager for feedback and continuous improvement.

TD UX Research Repository

Awards &
Recognition

TD Above & Beyond Award
2023

For innovation in operational UX.

IBM Delivery Excellence Award 2020

Recognized for the Air Canada redesign project.

IBM Bee Epic Coach
2022

Celebrated for mentorship and collaboration across AI/UX teams.

Always Learning

My Coursera Feed

Credly Badges