Service Blueprinting
A collaborative sprint to visualize your service journey, uncover friction, and align teams on what’s working—and what needs fixing.
Service blueprinting is a powerful way to make your operations visible. In this engagement, we work with your team to map the front-stage and back-stage of how your service actually works—from customer experience to internal systems and handoffs.
Through co-design and facilitation, we create a current-state blueprint that identifies gaps, pain points, redundancies, and opportunities for smarter tech, better workflows, or more aligned communication.
You’ll walk away with:
→ A service blueprint or ecosystem map (PDF or editable file)
→ A short findings summary with prioritized opportunity areas
→ Clarity across roles and touchpoints
Duration:
~1–2 weeks (depending on scope and number of touchpoints involved)