Digital Transformation Strategy ›

Specialization

data-to-api

data-to-api

Credentials

Testimonials & Recognition

Endorsements from UX, AI & Business Leaders

Helen Romano

Head of IBM iX

Bernadette is an exceptional UX/UI researcher and designer. Her strategic insights and design expertise consistently delivered impactful solutions, making her highly sought after by clients and product teams alike.

Ranvir Malik

Senior Managing Consultant

IBM Canada

You are outstanding—you make a difference. Your unselfish support introduced us to the Mural universe, leading to transformative collaboration.

TD CCaaS Genesys Integration

Uddipana Baishya

Senior Design Researcher

TD Invent

Bernadette, your blend of skills is truly impressive. Managing repository design, development, testing, and debugging as a one-woman team was remarkable. You handled a heavy workload under tight deadlines with composure and adaptability, always eager for feedback and continuous improvement.

TD UX Research Repository

Testimonials & Recognition

Endorsements from UX, AI & Business Leaders

Helen Romano

Head of IBM iX

Bernadette is an exceptional UX/UI researcher and designer. Her strategic insights and design expertise consistently delivered impactful solutions, making her highly sought after by clients and product teams alike.

Ranvir Malik

Senior Managing Consultant

IBM Canada

You are outstanding—you make a difference. Your unselfish support introduced us to the Mural universe, leading to transformative collaboration.

TD CCaaS Genesys Integration

Uddipana Baishya

Senior Design Researcher

TD Invent

Bernadette, your blend of skills is truly impressive. Managing repository design, development, testing, and debugging as a one-woman team was remarkable. You handled a heavy workload under tight deadlines with composure and adaptability, always eager for feedback and continuous improvement.

TD UX Research Repository

Testimonials & Recognition

Endorsements from UX, AI & Business Leaders

Helen Romano

Head of IBM iX

Bernadette is an exceptional UX/UI researcher and designer. Her strategic insights and design expertise consistently delivered impactful solutions, making her highly sought after by clients and product teams alike.

Ranvir Malik

Senior Managing Consultant

IBM Canada

You are outstanding—you make a difference. Your unselfish support introduced us to the Mural universe, leading to transformative collaboration.

TD CCaaS Genesys Integration

Uddipana Baishya

Senior Design Researcher

TD Invent

Bernadette, your blend of skills is truly impressive. Managing repository design, development, testing, and debugging as a one-woman team was remarkable. You handled a heavy workload under tight deadlines with composure and adaptability, always eager for feedback and continuous improvement.

TD UX Research Repository

Digital Transformation Strategy ›

Specializations

Digital Transformation Strategy

Readiness audits, capability models, and transformation roadmaps for public and private sector.

Product & Experience Design

Human-centered product design for enterprise platforms, customer apps, and complex service flows.

AI Consulting & Innovation

Applied AI strategy to unlock business value and responsible transformation.

Research & Insight Synthesis

From user understanding to strategic clarity—research that drives results.

UX Strategy & Service Design

Align services, systems, and teams around experiences that work.

Curious Where to Start?

You don’t need to “be ready for AI.”
You just need the right first step.
Let’s talk like humans and map what’s possible.

📩 Or email me directly: hello@systemshift.agency

Curious Where to Start?

You don’t need to “be ready for AI.”
You just need the right first step.
Let’s talk like humans and map what’s possible.

📩 Or email me directly: hello@systemshift.agency

Curious Where to Start?

You don’t need to “be ready for AI.”
You just need the right first step.
Let’s talk like humans and map what’s possible.

📩 Or email me directly: hello@systemshift.agency