Smarter Systems. Grounded AI. Built Around Your People.
We help Canadian businesses modernize operations and apply AI—ethically, strategically, and with zero fluff. From workflows to forecasting, we connect the dots between your team’s real work and today’s best tools.
We specialize in:
✅ Workflow audits & operations streamlining
✅ Tool stack rationalization (e.g. Outlook + Excel → connected cloud apps)
✅ AI roadmap development for small teams
✅ CRM & field service system advisory (platform-agnostic)
✅ Inventory and quoting process redesign
✅ QuickBooks Online setup & smart integrations
✅ Automation of repetitive admin tasks (invoicing, reminders, updates)
✅ Human-centered rollout of new tools and AI assistants
✅ Change coaching for founders and frontline teams
✅ Ethical tech adoption that fits your real-world needs
Design Technology That Aligns with Human Needs and Business Goals
We help Canadian organizations unlock real value from technology—by aligning it with business goals and the people who power your services.
Whether you're replacing outdated software, onboarding your team to better tools, or exploring how AI can reduce overhead and errors—we guide the transition, redesign the flow, and help your people thrive in the new setup.
From Spreadsheets to Smart Systems.
We help small teams modernize their operations—step by step—with ethical tech, practical AI, and zero overwhelm.
Start Small
Easy-entry packages with clear outcomes
Scale Smart
Tailored automation sprints and pilots
Build with Care
Ethics and change-readiness baked in
Curious Where to Start?
You don’t need to “be ready for AI.”
You just need the right first step.
Let’s talk like humans and map what’s possible.
📩 Or email me directly: hello@systemshift.agency
Testimonials & Recognition
Endorsements from UX, AI & Business Leaders
Helen Romano
Head of IBM iX
Bernadette is an exceptional UX/UI researcher and designer. Her strategic insights and design expertise consistently delivered impactful solutions, making her highly sought after by clients and product teams alike.
Ranvir Malik
Senior Managing Consultant
IBM Canada
You are outstanding—you make a difference. Your unselfish support introduced us to the Mural universe, leading to transformative collaboration.
Uddipana Baishya
Senior Design Researcher
TD Invent
Bernadette, your blend of skills is truly impressive. Managing repository design, development, testing, and debugging as a one-woman team was remarkable. You handled a heavy workload under tight deadlines with composure and adaptability, always eager for feedback and continuous improvement.