Practical AI Strategy Rooted in People, Not Hype

Ethical, structured AI strategy for small and mid-sized Canadian organizations—designed to work with your people, not around them.

Practical AI Strategy Rooted in People, Not Hype

Ethical, structured AI strategy for small and mid-sized Canadian organizations—designed to work with your people, not around them.

Practical AI Strategy Rooted in People, Not Hype

Ethical, structured AI strategy for small and mid-sized Canadian organizations—designed to work with your people, not around them.

Smart Scheduler Assist

Stop guessing with your logistics. This package connects your vehicle routing, staff scheduling, and task management into a single, smart dashboard—giving your team clearer visibility and smarter decisions every day.

AI Adoption by Design

You rolled out an AI tool—or plan to. But adoption is lagging, and resistance is real. This sprint helps you embed AI in ways that align with how your team actually works, thinks, and feels.

AI Roadmap for Small Teams

Need an AI game plan? Start here. We map where you are, where AI can help, and what makes sense to do first—no fluff, just clarity. This entry-level package helps small teams start smart.

CRM Light Setup Sprint

Your client workflows deserve better than sticky notes and scattered follow-ups. This sprint sets up a light CRM system—governed, organized, and ready to grow with you.

Team AI Uplift

Your team is your biggest asset—get them AI-ready with guidance that speaks their language and meets them where they are. This isn’t just training—it’s a mind shift.

Job Flow Automation Sprint

Still running jobs off spreadsheets and whiteboards? This sprint transforms your workflow into a streamlined, semi-automated system that saves time and reduces chaos.

Custom AI Pilot

Got a powerful AI idea but not sure how to start? This pilot gets your vision off the whiteboard and into the real world—with smart scoping, fast prototyping, and ethical checks built in.

Ethical AI Deep Dive

Not all AI risk is technical. This offering helps your team align on the ethical, human, and compliance considerations that matter—before it becomes a problem.

UX Discovery Starter

Ready to understand your users? This package helps you start strong by gathering insights that shape every decision. We’ll uncover the real needs, behaviors, and pain points that drive your design process.

Smart Scheduler Assist

Stop guessing with your logistics. This package connects your vehicle routing, staff scheduling, and task management into a single, smart dashboard—giving your team clearer visibility and smarter decisions every day.

AI Adoption by Design

You rolled out an AI tool—or plan to. But adoption is lagging, and resistance is real. This sprint helps you embed AI in ways that align with how your team actually works, thinks, and feels.

AI Roadmap for Small Teams

Need an AI game plan? Start here. We map where you are, where AI can help, and what makes sense to do first—no fluff, just clarity. This entry-level package helps small teams start smart.

CRM Light Setup Sprint

Your client workflows deserve better than sticky notes and scattered follow-ups. This sprint sets up a light CRM system—governed, organized, and ready to grow with you.

Team AI Uplift

Your team is your biggest asset—get them AI-ready with guidance that speaks their language and meets them where they are. This isn’t just training—it’s a mind shift.

Job Flow Automation Sprint

Still running jobs off spreadsheets and whiteboards? This sprint transforms your workflow into a streamlined, semi-automated system that saves time and reduces chaos.

Custom AI Pilot

Got a powerful AI idea but not sure how to start? This pilot gets your vision off the whiteboard and into the real world—with smart scoping, fast prototyping, and ethical checks built in.

Ethical AI Deep Dive

Not all AI risk is technical. This offering helps your team align on the ethical, human, and compliance considerations that matter—before it becomes a problem.

UX Discovery Starter

Ready to understand your users? This package helps you start strong by gathering insights that shape every decision. We’ll uncover the real needs, behaviors, and pain points that drive your design process.

Smart Scheduler Assist

Stop guessing with your logistics. This package connects your vehicle routing, staff scheduling, and task management into a single, smart dashboard—giving your team clearer visibility and smarter decisions every day.

AI Adoption by Design

You rolled out an AI tool—or plan to. But adoption is lagging, and resistance is real. This sprint helps you embed AI in ways that align with how your team actually works, thinks, and feels.

AI Roadmap for Small Teams

Need an AI game plan? Start here. We map where you are, where AI can help, and what makes sense to do first—no fluff, just clarity. This entry-level package helps small teams start smart.

CRM Light Setup Sprint

Your client workflows deserve better than sticky notes and scattered follow-ups. This sprint sets up a light CRM system—governed, organized, and ready to grow with you.

Team AI Uplift

Your team is your biggest asset—get them AI-ready with guidance that speaks their language and meets them where they are. This isn’t just training—it’s a mind shift.

Job Flow Automation Sprint

Still running jobs off spreadsheets and whiteboards? This sprint transforms your workflow into a streamlined, semi-automated system that saves time and reduces chaos.

Custom AI Pilot

Got a powerful AI idea but not sure how to start? This pilot gets your vision off the whiteboard and into the real world—with smart scoping, fast prototyping, and ethical checks built in.

Ethical AI Deep Dive

Not all AI risk is technical. This offering helps your team align on the ethical, human, and compliance considerations that matter—before it becomes a problem.

UX Discovery Starter

Ready to understand your users? This package helps you start strong by gathering insights that shape every decision. We’ll uncover the real needs, behaviors, and pain points that drive your design process.

From Zapier to Watsonx: Tools I Work With

Whether it's no-code automation or custom-built neural networks, I turn AI concepts into practical tools using platforms like Microsoft Power Platform, Hugging Face, and Watsonx.

The goal? Translate complexity into value.

Lab

Testimonials & Recognition

Testimonials & Recognition

Endorsements from UX, AI & Business Leaders


Helen Romano

Head of IBM iX

Bernadette is an exceptional UX/UI researcher and designer. Her strategic insights and design expertise consistently delivered impactful solutions, making her highly sought after by clients and product teams alike.

Ranvir Malik

Senior Managing Consultant

IBM Canada

You are outstanding—you make a difference. Your unselfish support introduced us to the Mural universe, leading to transformative collaboration.


TD CCaaS Genesys Integration

Uddipana Baishya

Senior Design Researcher

TD Invent

Bernadette, your blend of skills is truly impressive. Managing repository design, development, testing, and debugging as a one-woman team was remarkable. You handled a heavy workload under tight deadlines with composure and adaptability, always eager for feedback and continuous improvement.


TD UX Research Repository

Bernadette, your blend of skills is truly impressive. Managing repository design, development, testing, and debugging as a one-woman team was remarkable. You handled a heavy workload under tight deadlines with composure and adaptability, always eager for feedback and continuous improvement.

TD UX Research Repository

Awards &
Recognition

TD Above & Beyond Award
2023

For innovation in operational UX.

IBM Delivery Excellence Award 2020

Recognized for the Air Canada redesign project.

IBM Bee Epic Coach
2022

Celebrated for mentorship and collaboration across AI/UX teams.

Always Learning

My Coursera Feed

Credly Badges